Retail Sales Associate / Customer Service

Elements Massage - Lutherville-Timonium, MD

Part-time - Entry Level

Lutherville-Timonium, MD

Personal and Laundry Services

About the position

As a Retail Sales Associate / Customer Service representative at Elements Massage, you will play a crucial role in enhancing the lives of our clients through exceptional service and sales. This position is perfect for individuals who are passionate about customer interaction and are eager to contribute positively to the client experience. You will be responsible for following our proven sales process to promote the Elements Wellness Program, which is designed to foster customer loyalty and satisfaction. Your ability to listen attentively to clients, both new and established, will be key in understanding their needs and providing tailored solutions that enhance their wellness journey. In this role, you will not only engage with clients but also have the opportunity to earn commission on wellness plan sales, along with bonuses based on monthly conversion numbers. The position offers a competitive pay rate starting at $13.50 per hour, with the potential for additional earnings through performance-based bonuses. Furthermore, you will enjoy a complimentary monthly massage at our studio, which reflects our commitment to employee wellness and satisfaction. We are looking for candidates who thrive in a customer-centric environment and can transform client feedback into opportunities for exceptional service. Your prior experience in retail sales, particularly in selling memberships or services, will be invaluable as you navigate client interactions and foster a welcoming atmosphere. Familiarity with modern office tools and systems will also be beneficial, as you will be responsible for scheduling and processing payments using user-friendly computer programs. Join us in creating a positive work environment for our team and unforgettable experiences for our clients.

Responsibilities

• Follow the proven sales process to sell the Elements Wellness Program.
• Build and maintain customer loyalty through exceptional service.
• Listen actively to clients to understand their needs and concerns.
• Handle client criticism and turn it into opportunities for great customer service.
• Process scheduling and payments using modern office tools and systems.

Requirements

• Prior retail sales experience preferred, especially in selling memberships or services in-person.
• Experience in customer service within a spa-like or similar environment is preferred.
• Strong communication skills, with a focus on listening to clients.
• Familiarity with modern office tools and systems for scheduling and payments.
• A drive to create a positive work environment and enhance client experiences.

Nice-to-haves

• Experience in a wellness or spa environment.
• Ability to work part-time hours flexibly.

Benefits

• Pay starting at $13.50 per hour depending on experience.
• Bonuses based on monthly conversion numbers.
• Medical insurance coverage.
• Complimentary monthly massage at the studio.
• Commission opportunities for wellness plan sales.