Retail Sales Associate / Customer Service

$39,520 - $44,720/Yr

Elements Massage - Maple Valley, WA

Full-time - Entry Level

Maple Valley, WA

Personal and Laundry Services

About the position

The Retail Sales Associate / Customer Service role at Elements Therapeutic Massage focuses on positively impacting clients' lives through exceptional service and sales. Associates will engage with clients to promote the Elements Wellness Program, ensuring customer loyalty and satisfaction while earning commission and bonuses based on performance.

Responsibilities

• Follow the proven sales process to sell the monthly Elements Wellness Program.
• Build and maintain customer loyalty through excellent service.
• Listen actively to clients and address their needs and concerns.
• Turn client criticism into opportunities for great customer service.
• Process scheduling and payments using modern office tools.

Requirements

• Prior retail sales experience preferred, especially in selling memberships or services in-person.
• Customer service experience in a spa-like or similar environment is preferred.
• Familiarity with modern office tools and systems for scheduling and payments.
• Strong communication skills, with a focus on listening to clients.

Nice-to-haves

• Experience in a wellness or spa environment.
• Ability to create a positive work environment for team members.

Benefits

• Pay ranging from $19.00 to $21.50 per hour based on experience.
• Bonuses based on monthly conversion numbers.
• Medical insurance for full-time hours.
• A complimentary monthly massage at the studio.
• Commission for wellness plan sales and opportunities for additional bonuses.