Elements Massage - Broomfield, CO

posted about 1 month ago

Part-time - Entry Level
Broomfield, CO
Personal and Laundry Services

About the position

The Retail Sales Associate / Customer Service role at Elements Massage focuses on creating exceptional experiences for clients while promoting the Elements Wellness Program. This part-time position offers a chance to positively impact clients' lives through effective sales and customer service in a spa-like environment.

Responsibilities

  • Create an exceptional massage experience for all clients.
  • Inform clients about the benefits of the Elements Wellness Program.
  • Follow the proven sales process to enroll clients into the Elements Wellness Program.
  • Serve as the first and final face of hospitality, both on the phone and in the studio.
  • Ensure client appointment paperwork and payment processes are brief, painless, and accurate.
  • Collaborate with Managers and Massage Therapists to prioritize client satisfaction.

Requirements

  • Prior retail sales experience preferred, especially in selling memberships or services in-person.
  • Customer service experience in a spa-like or similar environment is preferred.
  • Familiarity with modern office tools and systems for scheduling and payments.
  • Strong communication skills, with an emphasis on listening to clients.
  • Ability to turn client criticism into positive customer service experiences.

Nice-to-haves

  • Experience in a wellness or spa environment.
  • Ability to work flexible hours to meet studio needs.

Benefits

  • Pay $16 - $18 per hour depending on experience.
  • Bonuses based on monthly conversion numbers.
  • A complimentary monthly massage at the studio.
  • Birthday Bonus.
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