Retail Sales Associate / Customer Service

$34,320 - $34,320/Yr

Elements Massage - East Longmeadow, MA

Full-time - Entry Level

East Longmeadow, MA

Personal and Laundry Services

About the position

The Retail Sales Associate / Customer Service role at Elements Therapeutic Massage focuses on positively impacting clients' lives through exceptional service and sales. Associates will engage with clients to promote wellness programs, ensuring a high level of customer satisfaction and loyalty while earning commission on sales.

Responsibilities

• Follow the proven sales process to sell the monthly Elements Wellness Program.
• Build customer loyalty through effective communication and service.
• Listen actively to clients and address their needs and concerns.
• Turn client criticism into opportunities for excellent customer service.

Requirements

• Prior retail sales experience preferred, especially in selling memberships or services in-person.
• Customer service experience in a spa-like or similar environment is preferred.
• Familiarity with modern office tools and systems for scheduling and payments.
• Driven to create a positive work environment and exceptional client experiences.

Nice-to-haves

• Experience in a wellness or spa environment.
• Strong interpersonal and communication skills.

Benefits

• Pay of $16.50 per hour depending on experience.
• Bonuses based on monthly conversion numbers.
• Medical insurance coverage.
• A complimentary monthly massage at the studio.