Retail Sales Associate, Full Time - Boulevard Consumer

$31,200 - $33,280/Yr

Gap - Amherst, NY

Full-time - Entry Level

Amherst, NY

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Retail Sales Associate at Old Navy is responsible for engaging with customers to provide exceptional service and support. This role involves educating customers about products, assisting with merchandise selection, and promoting brand loyalty through effective communication and operational processes. The associate will work in a fast-paced environment, embodying the brand's values and ensuring a positive shopping experience for all customers.

Responsibilities

• Engage and connect with customers by providing excellent customer service.
• Become an expert in the brand's selling behaviors to enhance the customer experience.
• Acknowledge and assist customers, locating merchandise efficiently.
• Offer style and outfit suggestions to customers using mannequins and displays.
• Promote loyalty programs to customers to enhance brand loyalty.
• Leverage omni-channel offerings for a seamless customer experience.
• Support sales floor, fitting room, checkout, and back of house processes as needed.
• Respond courteously to internal and external requests.

Requirements

• Good communication skills and ability to engage with customers and team members.
• Problem-solving skills with a focus on continuous improvement.
• Ability to handle customer interactions professionally and courteously.
• Basic information-gathering skills to solve problems effectively.
• Willingness to learn and adapt through on-the-job training.

Benefits

• 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic, and Athleta.
• 30% off at Outlet for all employees.
• Competitive Paid Time Off plan.
• Up to five “on the clock” hours each month to volunteer at a charity.
• Extensive 401(k) plan with company matching for contributions up to four percent.
• Employee stock purchase plan.
• Medical, dental, vision, and life insurance.