Retail Sales Associate, Full Time (Customer Operation) - Tomball Crossings

Old Navy - Tomball, TX

Full-time - Entry Level

Tomball, TX

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Retail Sales Associate at Old Navy is responsible for engaging with customers and providing exceptional service while promoting the brand's products. This role focuses on educating customers about merchandise, store promotions, and events, while executing operational processes efficiently. The associate aims to enhance customer loyalty and deliver a premium shopping experience.

Responsibilities

• Engage and connect with customers by providing excellent customer service.
• Educate, inform, inspire, and outfit customers using product expertise.
• Provide information on current merchandise assortment, store promotions, and events.
• Execute operational processes effectively and efficiently.
• Acknowledge and assist customers; locate merchandise efficiently.
• Offer style and outfit suggestions to customers using mannequins and displays.
• Promote loyalty programs to customers.
• Leverage omni-channel offerings for a seamless customer experience.
• Support sales floor, fitting room, checkout, and back of house processes as required.
• Respond courteously to internal and external requests.

Requirements

• Strong communication skills and ability to engage with customers and team members.
• Problem-solving skills with a focus on continuous improvement.
• Ability to handle customer interactions and resolve issues professionally.
• Basic information-gathering skills to solve problems.
• Willingness to learn procedural knowledge through on-the-job training.

Benefits

• 50% off regular-priced merchandise at Old Navy, Gap, and Athleta, and 30% off at Outlet for all employees.
• Competitive Paid Time Off plan.
• Up to five "on the clock" hours each month to volunteer at a charity of choice.
• Extensive 401(k) plan with company matching for contributions up to four percent of base pay.
• Employee stock purchase plan.
• Medical, dental, vision, and life insurance.