Retail Sales Associate, Full Time (Customer Operations) - Concord Mills

Gap - Concord, NC

Full-time - Entry Level

Concord, NC

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

As a Retail Sales Associate at Old Navy, you play a crucial role in bringing the brand to life for customers. Your primary responsibility is to engage with customers, provide excellent service, and foster brand loyalty. You will utilize your product knowledge to educate and inspire customers while collaborating with your leadership team to deliver a top-notch customer experience through an omni-channel approach.

Responsibilities

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issues/returns courteously and professionally.
• Execute operational processes effectively and efficiently.

Requirements

• Good communicator with the ability to effectively interact with customers and team members.
• Customer-focused service provider both on and off the sales floor.
• Passionate about retail and thrive in a fast-paced environment.
• Problem solver with a focus on continuous improvement, open to feedback and takes action as required.
• Agreeable to work a flexible schedule including holiday, evening, overnight and weekend shifts.
• Able to utilize retail technology.
• Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.

Benefits

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.
• Employees can take up to five 'on the clock' hours each month to volunteer at a charity of their choice.
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.
• Employee stock purchase plan.
• Medical, dental, vision and life insurance.