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Old Navy
posted about 2 months ago
Full-time - Entry Level
Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
About the position
The Retail Sales Associate at Old Navy plays a crucial role in delivering exceptional customer service and building brand loyalty. This position involves engaging with customers, providing product expertise, and executing operational processes efficiently. The associate will help create a fun and accessible shopping experience while promoting the brand's values and offerings.
Responsibilities
- Engage and connect with customers by providing excellent customer service.
- Become an expert in the brand's selling behaviors to enhance the customer experience.
- Acknowledge and assist customers; locate merchandise efficiently using various methods.
- Offer style and outfit suggestions to customers, utilizing mannequins and displays for inspiration.
- Promote loyalty by educating customers about loyalty programs.
- Leverage omni-channel offerings to deliver a frictionless customer experience.
- Support sales floor, fitting room, checkout, and back of house processes as required.
- Respond courteously to internal and external requests.
- Exchange and verify job-related information to provide support.
Requirements
- Good communication skills with the ability to utilize technology effectively.
- Problem-solving skills with a focus on continuous improvement.
- Ability to handle customer interactions and potential issues courteously and professionally.
- Basic information-gathering skills to solve problems.
- Ability to learn procedural knowledge through on-the-job training.
Benefits
- 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic, and Athleta.
- 30% off at Outlet for all employees.
- Competitive Paid Time Off plan.
- Up to five "on the clock" hours each month to volunteer at a charity of choice.
- Extensive 401(k) plan with company matching for contributions up to four percent of base pay.
- Employee stock purchase plan.
- Medical, dental, vision, and life insurance.
