Old Navy - Virginia Beach, VA
posted about 2 months ago
Full-time - Entry Level
Virginia Beach, VA
Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
About the position
The Retail Sales Associate at Old Navy plays a crucial role in enhancing customer experience by providing exceptional service and product knowledge. This position focuses on engaging with customers, educating them about merchandise, and promoting brand loyalty while executing operational processes efficiently.
Responsibilities
- Engage and connect with customers by providing excellent customer service.
- Educate, inform, and inspire customers about current merchandise assortment, store promotions, and events.
- Utilize brand selling behaviors to enhance the customer experience.
- Assist customers in locating merchandise efficiently and answer questions accurately.
- Offer style and outfit suggestions using mannequins and displays for inspiration.
- Promote loyalty programs to customers.
- Leverage omni-channel offerings to ensure a seamless customer experience.
- Support sales floor, fitting room, checkout, and back of house processes as required.
- Respond courteously to internal and external requests.
- Exchange and verify job-related information to provide support.
Requirements
- Strong communication skills and ability to engage with customers effectively.
- Problem-solving skills with a focus on continuous improvement.
- Ability to handle customer interactions and resolve issues professionally.
- Basic information-gathering skills to solve problems.
- Willingness to learn and adapt through on-the-job training.
Benefits
- 50% off regular-priced merchandise at Old Navy, Gap, and Athleta, and 30% off at Outlet for all employees.
- Competitive Paid Time Off plan.
- Up to five “on the clock” hours each month to volunteer at a charity of choice.
- Extensive 401(k) plan with company matching for contributions up to four percent of base pay.
- Employee stock purchase plan.
- Medical, dental, vision, and life insurance.
