Retail Sales Associate, Full Time (Customer Operations) - Nashville West r/c

Old Navy - Nashville, TN

Full-time - Entry Level

Nashville, TN

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

As a Retail Sales Associate at Old Navy, you will play a crucial role in delivering an exceptional customer experience and bringing the brand to life. Your primary responsibility will be to engage with customers, provide excellent service, and promote brand loyalty through your product knowledge and customer interactions. You will work collaboratively with your team to achieve store goals and maintain a positive work environment.

Responsibilities

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issues/returns courteously and professionally.
• Execute operational processes effectively and efficiently.

Requirements

• Good communicator with the ability to effectively interact with customers and team members.
• Customer-focused service provider both on and off the sales floor.
• Passionate about retail and thrive in a fast-paced environment.
• Problem solver with a focus on continuous improvement, open to feedback and takes action as required.
• Agreeable to work a flexible schedule including holidays, evenings, overnight and weekend shifts.
• Able to utilize retail technology.
• Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.

Benefits

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.
• Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.
• Employee stock purchase plan.
• Medical, dental, vision and life insurance.