Retail Sales Associate, Full Time (Customer Operations) - Shops at Willow Lawn

Old Navy - Richmond, VA

Full-time - Entry Level

Richmond, VA

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Retail Sales Associate at Old Navy plays a crucial role in delivering exceptional customer service and building brand loyalty. This position involves engaging with customers, providing product expertise, and executing operational processes efficiently. The associate will help create a fun and accessible shopping experience while representing the brand's values and offerings.

Responsibilities

• Engage and connect with customers by providing excellent customer service.
• Educate, inform, inspire, and outfit customers using product expertise.
• Offer information on current merchandise assortment, store promotions, and events.
• Execute operational processes effectively and efficiently.
• Acknowledge and assist customers; locate merchandise efficiently using various methods.
• Answer customer questions quickly and accurately.
• Offer style and outfit suggestions utilizing mannequins and displays for inspiration.
• Promote loyalty by educating customers about loyalty programs.
• Leverage omni-channel offerings to deliver a frictionless customer experience.
• Support sales floor, fitting room, checkout, and back of house processes as required.
• Be courteous and responsive to internal/external requests.
• Exchange and verify job-related information to provide support.

Requirements

• Strong communication skills and ability to engage with customers and team members.
• Problem-solving skills with a focus on continuous improvement.
• Ability to handle customer interactions and potential issues courteously and professionally.
• Basic information-gathering skills to solve problems.
• Ability to learn procedural knowledge through on-the-job training.

Benefits

• 50% off regular-priced merchandise at Old Navy, Gap, and Athleta, and 30% off at Outlet for all employees.
• Competitive Paid Time Off plan.
• Up to five "on the clock" hours each month to volunteer at a charity of choice.
• Extensive 401(k) plan with company matching for contributions up to four percent of base pay.
• Employee stock purchase plan.
• Medical, dental, vision, and life insurance.