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Retail Sales Associate, Full Time (Merchandising)
$31,200 - $33,280/Yr
Old Navy - Rochester, NY
posted 2 months ago
Full-time - Entry Level
Rochester, NY
10,001+ employees
Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
About the position
The Retail Sales Associate at Old Navy plays a crucial role in delivering exceptional customer service and creating a welcoming shopping environment. This position involves engaging with customers, providing product knowledge, and executing operational processes to enhance the shopping experience. The associate will be responsible for building brand loyalty and ensuring productivity on the sales floor.
Responsibilities
- Engage and connect with customers by providing excellent customer service.
- Become an expert in the brand's selling behaviors and leverage them with every customer.
- Acknowledge and assist customers; locate merchandise efficiently using various methods.
- Answer customer questions quickly and accurately.
- Offer style and outfit suggestions to customers, utilizing mannequins and displays for inspiration.
- Promote loyalty by educating customers about loyalty programs.
- Leverage omni-channel offerings to deliver a frictionless customer experience.
- Support sales floor, fitting room, checkout, and back of house processes as required.
- Be courteous and responsive to internal/external requests.
- Exchange and verify job-related information to provide support.
Requirements
- Good communication skills with the ability to utilize technology effectively.
- Problem-solving skills with a focus on continuous improvement.
- Ability to handle customer interactions and potential issues courteously and professionally.
- Basic information-gathering skills to solve problems.
- Ability to learn procedural knowledge acquired through on-the-job training.
Benefits
- 401(k) matching
- Dental insurance
- Employee stock purchase plan
- Health insurance
- Life insurance
- On-the-job training
- Paid time off
- Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
