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Gap - Beaufort, SC
posted 2 months ago
Full-time - Entry Level
Beaufort, SC
Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
About the position
As a Brand Associate at Old Navy, you play a crucial role in bringing the brand to life for customers. Your primary responsibility is to engage with customers, providing excellent service that fosters brand loyalty. You will utilize your product knowledge to educate and inspire customers, ensuring a best-in-class shopping experience through collaboration with your leadership team and an omni-channel approach.
Responsibilities
- Engage and connect with customers by providing excellent customer service.
- Become an expert in the brand's selling behaviors and leverage them with every customer.
- Acknowledge and assist customers; locate merchandise efficiently using various methods.
- Offer style and outfit suggestions to customers, utilizing mannequins and displays for inspiration.
- Promote loyalty by educating customers about loyalty programs.
- Leverage omni-channel offerings to deliver a frictionless customer experience.
- Support sales floor, fitting room, checkout, and back of house processes as required.
- Be courteous and responsive to internal and external requests.
- Exchange and verify job-related information to provide support.
Requirements
- Good communicator with the ability to utilize technology effectively.
- Problem solver with a focus on continuous improvement.
- Ability to handle customer interactions and potential issues courteously and professionally.
- Basic information-gathering skills to solve problems.
- Ability to learn procedural knowledge acquired through on-the-job training.
Benefits
- 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic, and Athleta.
- 30% off at Outlet for all employees.
- One of the most competitive Paid Time Off plans in the industry.
- Employees can take up to five 'on the clock' hours each month to volunteer at a charity of their choice.
- Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.
- Employee stock purchase plan.
- Medical, dental, vision, and life insurance.
