Retail Sales Associate, Full Time (Product Operations)

Old Navy - Tampa, FL

Full-time

Tampa, FL

10,001+ employees

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

As a Retail Sales Associate at Old Navy, you will play a crucial role in engaging with customers and providing exceptional service. Your expertise in product knowledge will help educate and inspire customers, while also executing operational processes efficiently. The position aims to enhance brand loyalty and deliver a premium shopping experience in a fast-paced environment.

Responsibilities

• Engage and connect with customers by providing excellent customer service.
• Become an expert in the brand's selling behaviors and leverage them with every customer interaction.
• Acknowledge and assist customers; locate merchandise efficiently using various methods.
• Answer customer questions quickly and accurately.
• Offer style and outfit suggestions to customers, utilizing mannequins and displays for inspiration.
• Promote customer loyalty by educating them about loyalty programs.
• Leverage omni-channel offerings to deliver a frictionless customer experience.
• Support sales floor, fitting room, checkout, and back of house processes as required.
• Be courteous and responsive to internal and external requests.
• Exchange and verify job-related information to provide support.

Requirements

• Good communicator with the ability to utilize technology effectively.
• Problem solver with a focus on continuous improvement.
• Ability to handle customer interactions and potential issues courteously and professionally.
• Basic information-gathering skills to solve problems.
• Ability to learn procedural knowledge acquired through on-the-job training.

Benefits

• Merchandise discount of 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic, and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.
• Employees can take up to five 'on the clock' hours each month to volunteer at a charity of their choice.
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.
• Employee stock purchase plan.
• Medical, dental, vision, and life insurance.