Retail Sales Associate, Full Time - Winchester Station

Old Navy - Winchester, VA

Full-time - Entry Level

Winchester, VA

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

As a Retail Sales Associate at Old Navy, you will play a crucial role in creating a welcoming and engaging shopping experience for our customers. Your primary responsibility will be to connect with customers through excellent service, ensuring they feel valued and informed about our products. You will become an expert in our merchandise, using your knowledge to educate and inspire customers about our current offerings, promotions, and events. Your goal is to embody the Old Navy brand, fostering customer loyalty while maintaining high productivity levels in a fast-paced retail environment. In this position, you will be expected to master the brand's selling behaviors, applying these techniques with every customer interaction. This includes acknowledging and assisting customers promptly, efficiently locating merchandise, and answering inquiries with accuracy. You will also provide style and outfit suggestions, utilizing mannequins and displays to inspire customers. Promoting our loyalty programs and leveraging omni-channel offerings will be essential in delivering a seamless customer experience. Additionally, you will support various operational processes on the sales floor, in fitting rooms, at checkout, and in the back of house as needed, ensuring a smooth operation throughout the store. We are looking for individuals who are not only passionate about fashion but also possess strong communication skills and the ability to engage effectively with both customers and team members. Problem-solving skills and a commitment to continuous improvement are vital, as you will be expected to handle customer interactions professionally and courteously. You will receive on-the-job training to acquire the necessary procedural knowledge to excel in this role.

Responsibilities

• Engage and connect with customers by providing excellent customer service.
• Become an expert in product knowledge to educate and inspire customers.
• Assist customers in locating merchandise efficiently using various methods.
• Answer customer questions quickly and accurately.
• Offer style and outfit suggestions utilizing mannequins and displays for inspiration.
• Promote customer loyalty by educating them about loyalty programs.
• Leverage omni-channel offerings to deliver a frictionless customer experience.
• Support sales floor, fitting room, checkout, and back of house processes as required.
• Respond courteously to internal and external requests.
• Exchange and verify job-related information to provide support.

Requirements

• Strong communication skills to engage with customers and team members.
• Ability to utilize technology effectively in customer interactions.
• Problem-solving skills with a focus on continuous improvement.
• Willingness to learn and open to feedback.
• Ability to handle customer interactions and potential issues professionally.
• Basic information-gathering skills to solve problems.
• Ability to learn procedural knowledge through on-the-job training.

Benefits

• 50% off regular-priced merchandise at Old Navy, Gap, and Athleta, and 30% off at Outlet for all employees.
• Competitive Paid Time Off plan allowing employees to take up to five "on the clock" hours each month to volunteer at a charity of their choice.
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.
• Employee stock purchase plan.
• Medical, dental, vision, and life insurance.