Retail Sales Associate Full Time

$33,280 - $40,768/Yr

BJ's Wholesale Club - Ithaca, NY

Full-time

Ithaca, NY

10,001+ employees

General Merchandise Retailers

About the position

The position involves executing acquisition strategies for BJ's Loyalty Programs, handling merchandise returns, exchanges, and general customer service inquiries. The role emphasizes delivering excellent member service, supporting club policies, and maintaining a safe and positive environment for both members and team members. The individual will work collaboratively to achieve goals and uphold the company's standards of service excellence.

Responsibilities

• Execute Acquisition 365, renewing, upgrading, and cross-selling BJ's Loyalty Programs.
• Handle merchandise returns, exchanges, pick-ups, and general customer service inquiries.
• Provide excellent and efficient member service as a first point of contact.
• Promote BJ's value proposition regarding acquisition, retention, perks, and the member experience.
• Convert potential members by effectively pitching all membership programs.
• Sell BJ's membership products to new and existing members with high energy and determination.
• Drive toward goal achievement defined by business benchmarks and results.
• Exhibit clear understanding of all BJ's Membership options and Co-Brand credit card.
• Resolve member concerns in a courteous and timely manner, escalating issues when necessary.
• Assist with Buy Online and Pick Up In Club (BOPIC) orders for members.
• Maintain all club policies and procedures and perform other duties as assigned.

Requirements

• Prior front line/customer service or previous sales experience preferred.
• Results driven with proven success in goal achievement.
• Basic math skills preferred.
• Computer proficiency preferred.

Benefits

• Weekly pay
• Free BJ's Inner Circle and Supplemental membership(s)
• Generous time off programs including vacation, personal, holiday, sick, bereavement leave, and jury duty
• Three medical plans, Health Savings Account (HSA), two dental plans, vision plan, flexible spending
• 401(k) plan with company match (must be at least 18 years old)