Macy's - San Diego, CA

posted 10 days ago

Part-time - Entry Level
San Diego, CA
General Merchandise Retailers

About the position

As a Retail Sales Associate at Macy's, you will play a crucial role in delivering exceptional customer experiences and driving sales. Your primary focus will be on understanding customer needs, providing product recommendations, and ensuring a welcoming shopping environment. This position requires flexibility to work various shifts, including nights, weekends, and holidays, as part of a dynamic team dedicated to achieving sales goals and enhancing customer satisfaction.

Responsibilities

  • Greet and connect with customers in a friendly and genuine way.
  • Recommend products by asking questions to identify customer needs and inspiring purchases.
  • Offer options and solutions to customers to complete the sale.
  • Wrap up the moment to close out the customer's shopping journey, celebrating their purchases.
  • Master store products, services, loyalty programs, and Macy's sales systems to assist customers.
  • Maintain department recovery standards, including selling floor and fitting rooms.
  • Deliver optimal merchandise execution presentation and ensure accurate pricing.

Requirements

  • Good understanding of the products being sold and ability to provide expert guidance to customers.
  • Comfortable communicating with customers virtually, via phone, and in person.
  • Ability to build relationships with customers and achieve sales goals.
  • Utilize point of sale technology and applications effectively.
  • Self-driven to keep up with product knowledge and trends through Macy's educational resources.
  • Excellent interpersonal skills to work effectively with colleagues at all levels.
  • Ability to collaborate with the team to drive sales and enhance customer experience.

Nice-to-haves

  • Experience in retail or customer service is a plus, but not required.

Benefits

  • Competitive pay and benefits rooted in principles of equity.
  • Performance incentives and annual merit review.
  • Merchandise discounts.
  • Health and Wellness Benefits across medical, dental, vision, and additional insurance.
  • Retirement Savings Plan with 401k match opportunity.
  • Employee Assistance Program (mental health counseling and legal/financial advice).
  • Resources for continuous learning, career growth, and leadership development.
  • Paid Time Off.
  • Fully-Funded education benefits - may include 100% of tuition, books, and fees.
  • Colleague Resource Groups (CRGs) and give-back/volunteer opportunities.
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