Retail Sales Associate (In-Store Sales and Customer Service)

AAA Mid-Atlantic Insurance Group - Zanesville, OH

Full-time - Entry Level

Zanesville, OH

Insurance Carriers and Related Activities

About the position

The Retail Sales Associate at AAA Club Alliance is responsible for delivering exceptional customer service while driving sales of AAA products and services. This role involves assisting members with travel planning, handling customer inquiries, and promoting various membership benefits in a dynamic retail environment.

Responsibilities

• Consistently up-sell and cross-sell AAA products such as new memberships, credit cards, and insurance referrals.
• Assist members in planning domestic travel vacations, including car rentals, hotels, vacation packages, maps, tour books, and triptiks.
• Answer incoming overflow calls for Roadside Assistance during peak call volumes, ensuring timely and efficient service delivery.

Requirements

• Minimum of six (6) months of sales and customer service experience.
• Effective written and oral communication skills.
• Proficiency in navigating multiple websites and programs.
• Basic geography knowledge is beneficial.
• High School Diploma or GED required.
• Satisfactory pre-employment and post-employment screening results.

Benefits

• Competitive Compensation based on experience and location.
• Monthly Incentive Plan tailored to reward individual performance.
• Complimentary AAA Premier level membership benefits.
• Comprehensive medical, dental, vision, and prescription coverage.
• Tuition reimbursement program.
• 401(K) Plan with company matching up to 7%.
• Generous paid time off, accruing over three weeks during the first year.
• Paid volunteer time off.
• Paid holidays throughout the year.