Retail Sales Associate, Key Holder

Dxl - Annapolis, MD

Part-time - Entry Level

Annapolis, MD

About the position

The Retail Sales Associate, Key Holder at DXL is responsible for providing exceptional customer service and building long-term relationships with guests. This role involves coaching team members, ensuring a welcoming environment, and serving as a product knowledge expert in men's Big + Tall apparel. The position is part-time and focuses on creating a superior customer experience in a fast-paced retail setting.

Responsibilities

• Ensure each guest feels welcomed by spending quality time, asking questions to learn about their needs, preferences, and lifestyle.
• Serve as a product knowledge expert with the ability to sell and market a broad range of apparel, including private labels, name brands, and tailored clothing.
• Assist with building a superior customer-focused sales team by providing ongoing coaching and training for selling skills, behaviors, and operational procedures.

Requirements

• High school diploma or equivalent (college/university degree helpful but not required).
• Demonstrates superior customer service techniques and experience with problem/complaint resolution.
• Ability to lift up to 10 lbs. and move up to 50 lbs.

Benefits

• Quarterly bonuses for the entire team.
• Opportunities for internal promotion and development.