Retail Sales Associate Key Part Time

Talbots - Winchester, VA

Part-time - Entry Level

Winchester, VA

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

As a Retail Sales Associate at Talbots, you will play a crucial role in delivering exceptional customer service and promoting our brand. Our goal is to provide you with the tools and opportunities to grow within the company, allowing you to advance beyond this position. We value teamwork and encourage creativity, innovation, and smart risk-taking. You will be part of a culture that is committed to building strong relationships with our customers and associates, ensuring that we serve and delight them at every opportunity. We respect and honor diversity, and we are dedicated to cultivating an inclusive environment where everyone feels valued. In this part-time role, you will be responsible for creating a selling culture that aligns with the needs of our customers. You will demonstrate your selling competence and styling expertise while fostering a love for fashion. Your ambition and passion for achieving goals will be essential, both as an individual and as a member of the store team. Excellent verbal communication skills and a high level of integrity are crucial for success in this position. You will also need to be technologically savvy, capable of navigating various systems, and possess strong organizational skills to manage multiple tasks in a fast-paced environment. Your physical capabilities will be tested as you may need to climb ladders, move around the store regularly, and stand for extended periods. You should be able to lift, carry, and move items weighing at least 40 lbs. Flexibility in your schedule is important, as you will be required to work evenings, weekends, and holidays based on the business's needs. Open availability of 15 to 20 hours per week is expected.

Responsibilities

• Provide an exceptional and meaningful customer service experience that promotes the product and builds brand relationships.
• Assist the management team in building store business.
• Support all service enhancers to build strong relationships, including active use of Concierge.
• Service multiple customers at a time, multi-task, and handle projects simultaneously.
• Stay informed about fashion trends and new arrivals, including product knowledge about fit, color, and fashion.
• Use product knowledge and fashion expertise to create outfits for customers and suggest items to match their needs.
• Develop and maintain positive working relationships that support a productive work environment.
• Proactively communicate store information, brand initiatives, discrepancies, and other pertinent information to management.
• Maximize individual performance by participating in learning opportunities, accepting direction, coaching, and feedback.
• Achieve sales and service metrics in key measurable areas including Clientelling/Outreach, Appointment Setting, and Talbots Classic Awards.
• Support all areas of operational excellence, including managing inventory according to policies and procedures.
• Lead/supervise others on occasion and open/close the store for business.
• Plan and prioritize tasks and responsibilities to meet the needs of the customer and business.

Requirements

• Capable of creating a selling culture aligned with customer needs.
• Demonstrate selling competence and styling expertise with a love of fashion.
• Driven to create, build, and cultivate relationships.
• Strong ambition and passion for achieving goals, both individually and as part of a team.
• Excellent verbal communication skills and a high level of integrity.
• Technological competency to navigate a computer/iPad/handheld system.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Ability to work cooperatively in a diverse work environment.
• Comfortable climbing ladders, moving around regularly, and standing for extended periods.
• Able to bend, reach, stretch for product, and lift, carry, and move at least 40 lbs.
• Flexible schedule availability including evenings, weekends, and holidays.
• Open availability of 15 to 20 hours per week.

Benefits

• Growth opportunities within the company.
• Incentive opportunities.
• Generous merchandise discounts of 50% off Talbots and select Haven Well Within brand items.
• Discounts at brands across KnitWell Group.
• Referral Incentive Program.
• Discounts on travel, shopping, concerts, and more.