Retail Sales Associate, Laguna Crossroads - Flex

About the position

As a Retail Sales Associate at Macy's, you will play a crucial role in delivering exceptional customer service and creating memorable shopping experiences. Your primary focus will be on engaging with customers, understanding their needs, and providing expert product knowledge and styling advice. You will also be responsible for maintaining store presentation and operational excellence, ensuring that the sales floor is inviting and well-stocked.

Responsibilities

• Connect with customers on the sales floor to provide great customer service.
• Leverage apparel product and trend knowledge to make product recommendations and increase sales.
• Respond to customer requests for additional merchandise and share knowledge about featured brands/products.
• Demonstrate understanding of Macy's loyalty programs and point of sale systems.
• Maintain selling floor presentation and ensure fitting rooms are customer-ready.
• Work store events to ensure successful execution and seamless customer experience.
• Ensure receipt of new merchandise and set up according to visual guidelines.
• Reconfigure store fixtures for upcoming themes and visual presentations.
• Ensure accurate merchandise pricing and process markdowns in a timely manner.

Requirements

• At least 1 year of selling or customer experience preferred.
• Ability to effectively communicate and present information to customers and peers.
• Strong merchandising skills and ability to provide exceptional customer service.
• Flexible availability, including days, evenings, weekends, and holidays.

Nice-to-haves

• Interest in fashion and styling talent.
• Self-starter who can adapt quickly to changing customer expectations.
• Resourceful and eager to start new ventures.

Benefits

• 401k
• Medical, dental, and vision insurance options
• Life and disability insurance options
• PTO accruals
• Holidays
• Employee Assistance Program (mental health and financial literacy resources)
• Fully-funded education benefits including tuition, books, and fees
• Merchandise discounts
• Colleague Resource Groups (CRGs) and volunteer opportunities