Retail Sales Associate Part Time

BJ's Wholesale Club

Part-time - Entry Level

10,001+ employees

General Merchandise Retailers

About the position

The Retail Sales Associate at BJ's Wholesale Club is responsible for providing exceptional customer service, promoting membership programs, and ensuring a positive shopping experience for members. This part-time role involves executing various tasks related to membership acquisition, merchandise returns, and general customer inquiries, all while maintaining club standards and fostering a collaborative environment.

Responsibilities

• Promote BJ's value proposition regarding acquisition, retention, perks, and the member experience.
• Convert potential members by effectively pitching all membership programs in accordance with company policies.
• Sell BJ's membership products to potential new and existing members with high energy and determination.
• Drive toward goal achievement defined by business established benchmarks and results.
• Exhibit clear understanding of all BJ's Membership options and Co-Brand credit card.
• Deliver superior customer service to members as a first line point-of-contact regarding membership and general inquiries.
• Resolve member concerns in a courteous and timely manner, escalating issues when necessary.
• Assist with Buy Online and Pick Up In Club (BOPIC) orders for members.
• Maintain all club policies and procedures and perform other duties as assigned.

Requirements

• Prior front line/customer service or previous sales experience preferred.
• Results driven with proven success in goal achievement.
• Basic math skills preferred.
• Computer proficiency preferred.

Benefits

• Weekly pay
• Free BJ's Inner Circle and Supplemental membership(s)
• Generous time off programs including vacation, personal, holiday, sick, bereavement leave, and jury duty
• Benefit plans including three medical plans, Health Savings Account (HSA), two dental plans, vision plan, and flexible spending
• 401(k) plan with company match