Retail Sales Associate Part Time

BJ's Wholesale Club - Howell Township, NJ

Part-time

Howell Township, NJ

10,001+ employees

General Merchandise Retailers

About the position

The position is responsible for executing acquisition strategies for BJ's Loyalty Programs, including renewing, upgrading, and cross-selling memberships. The role involves handling merchandise returns, exchanges, and general customer service inquiries, with a strong emphasis on providing excellent member service and maintaining a positive environment.

Responsibilities

• Execute acquisition strategies for BJ's Loyalty Programs.
• Renew, upgrade, and cross-sell memberships to potential and existing members.
• Handle merchandise returns, exchanges, and general customer service inquiries.
• Deliver superior customer service as the first point of contact for membership and credit card applications.
• Resolve member concerns in a courteous and timely manner, escalating issues when necessary.
• Assist with Buy Online and Pick Up In Club (BOPIC) orders for members.
• Maintain compliance with club policies and procedures.
• Work collaboratively with team members to achieve club standards.

Requirements

• Prior front line/customer service or previous sales experience preferred.
• Results driven with proven success in goal achievement.
• Basic math skills preferred.
• Computer proficiency preferred.

Benefits

• Weekly pay
• Free BJ's Inner Circle and Supplemental membership(s)
• Generous time off programs including vacation, personal, holiday, sick, bereavement leave, and jury duty
• Three medical plans, Health Savings Account (HSA), two dental plans, vision plan, flexible spending
• 401(k) plan with company match