Retail Sales Associate (Part-Time)

BJ's Wholesale Club - North Falmouth, MA

Part-time - Entry Level

North Falmouth, MA

10,001+ employees

General Merchandise Retailers

About the position

The position involves executing acquisition strategies for BJ's Loyalty Programs, handling merchandise returns, exchanges, and general customer service inquiries. The role emphasizes providing excellent member service, supporting club policies, and maintaining a safe and positive environment for both members and team members. The individual will work collaboratively to achieve goals and uphold the company's standards of service excellence.

Responsibilities

• Execute Acquisition 365, renewing, upgrading, and cross-selling BJ's Loyalty Programs.
• Handle merchandise returns, exchanges, pick-ups, and general customer service inquiries.
• Provide excellent and efficient member service.
• Support the application of club policies, procedures, and compliance.
• Act with honesty and integrity to address member concerns and escalate as appropriate.
• Ensure a safe and positive environment for members and team members.
• Embrace inclusion and diversity through collaboration and respect.
• Work as a team to achieve goals and maintain a friendly attitude.
• Deliver service excellence through all points of contact and resolve member concerns.
• Maintain visible accurate signage and ensure cleanliness and organization of the club.

Requirements

• Prior front line/customer service or previous sales experience preferred.
• Results driven with proven success in goal achievement.
• Basic math skills preferred.
• Computer proficiency preferred.

Benefits

• Weekly pay
• Free BJ's Inner Circle and Supplemental membership(s)
• Generous time off programs including vacation, personal, holiday, sick, bereavement leave, and jury duty
• Three medical plans, Health Savings Account (HSA), two dental plans, vision plan, flexible spending
• 401(k) plan with company match (eligibility requirements vary by position)