About the position
Gap has always been about optimistic American style. Starting with our very first store on Ocean Avenue in San Francisco, opened almost 50 years ago by Doris and Don Fisher, the brand has been built on the phenomenal people that make it what it is today. This includes both employees and customers who are rooted in the legacy of Gap while also focusing on the future. The company is looking for individuals who want to leave the world better than they found it and who are eager to be part of an iconic American brand that is always looking ahead. In the role of Retail Sales Associate at Gap, you will engage and connect with customers by providing excellent customer service. You will become an expert in the product offerings and use this expertise to educate, inform, inspire, and outfit customers. Your responsibilities will include providing information on current merchandise assortments, store promotions, and events, while executing operational processes effectively and efficiently. The ultimate goal is to bring the Gap brand to life for customers, build brand loyalty, and deliver productivity. As a Retail Sales Associate, you will be expected to master the brand's selling behaviors and leverage these skills with every customer who walks through the doors. This includes acknowledging and assisting customers, locating merchandise efficiently, answering questions accurately, and offering style and outfit suggestions. You will also promote customer loyalty by educating them about loyalty programs and leveraging omni-channel offerings to ensure a seamless customer experience. Additionally, you will support various processes on the sales floor, fitting room, checkout, and back of house as required, while being courteous and responsive to both internal and external requests.
Responsibilities
- Engage and connect with customers by providing excellent customer service.
- Become an expert in product offerings to educate and inspire customers.
- Provide information on current merchandise assortments, store promotions, and events.
- Execute operational processes effectively and efficiently.
- Acknowledge and assist customers; locate merchandise efficiently using various methods.
- Answer customer questions quickly and accurately.
- Offer style and outfit suggestions to customers, utilizing mannequins and displays for inspiration.
- Promote customer loyalty by educating customers about loyalty programs.
- Leverage omni-channel offerings to deliver a frictionless customer experience.
- Support sales floor, fitting room, checkout, and back of house processes as required.
- Be courteous and responsive to internal and external requests.
Requirements
- Good communicator with the ability to utilize technology effectively.
- Problem solver with a focus on continuous improvement.
- Ability to handle customer interactions and potential issues courteously and professionally.
- Basic information-gathering skills to solve problems.
- Ability to learn procedural knowledge acquired through on-the-job training.
Benefits
- 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic, and Athleta, and 30% off at Outlet for all employees.
- Competitive Paid Time Off plans.
- Up to five "on the clock" hours each month to volunteer at a charity of choice.
- Extensive 401(k) plan with company matching for contributions up to four percent of base pay.
- Employee stock purchase plan.
- Medical, dental, vision, and life insurance.
