Retail Sales Associate, Santana Row - Full Time

Bluemercury - San Jose, CA

Full-time - Entry Level

San Jose, CA

101-250 employees

Health and Personal Care Retailers

About the position

The Beauty Expert at Bluemercury plays a crucial role in enhancing customer beauty experiences through exceptional service and expert product knowledge. This position focuses on building strong client relationships, providing tailored beauty advice, and driving sales while maintaining a welcoming atmosphere. The Beauty Expert is also responsible for inventory management and participating in educational workshops to share beauty expertise with customers.

Responsibilities

• Build and maintain strong, personalized relationships with customers.
• Provide a welcoming and inclusive atmosphere for all clients, ensuring they feel valued and understood.
• Possess extensive knowledge of beauty products across various categories including skincare, makeup, haircare, and fragrances.
• Continuously update knowledge on the latest products and trends in the beauty industry.
• Offer tailored product recommendations based on individual client needs, preferences, and skin types.
• Conduct product demonstrations and provide application tips to enhance customer experience.
• Drive sales through effective communication of product benefits and promotions.
• Encourage repeat business by informing customers about loyalty programs and upcoming events.
• Assist in stock management, ensuring product availability, and maintaining an organized and visually appealing store environment.
• Participate in and occasionally lead in-store beauty workshops, sharing expertise and tips with customers in a group setting.
• Collect customer feedback on products and services, providing insights to the management team for continuous improvement.

Requirements

• Proven experience in retail, preferably in the beauty industry.
• Strong interpersonal and communication skills.
• Passion for beauty and staying updated with the latest trends and products.
• Ability to work flexibly, including weekends and evenings.
• High school diploma or equivalent; beauty certification is a plus.
• Self-motivated, stays current and supports operational excellence.
• Resourceful and able to adapt quickly to changing priorities.
• 1-2 years of direct experience is required.
• Advanced authority and expertise in a specific brand is preferred.

Nice-to-haves

• Beauty certification is a plus.

Benefits

• An inclusive, challenging, and refreshingly fun work environment.
• Empowerment to perform impactful work with tangible results.
• Commission and bonus opportunities.
• Merchandise discounts and gratis.
• Paid time off (PTO) for full time hourly employees.
• Coverage across medical, dental, vision, and 401K.
• Advancement opportunities and mentorship to grow your career.
• Employee Assistance Program (mental health and financial literacy resources).
• Fully Funded education benefits may include 100% of tuition, books, and fees.
• Colleague Resource Groups (CRGs), give-back/volunteer opportunities.