Retail Sales Associate

WILD BILLS TOBACCO STAFFING LLC - Lansing, MI

Full-time - Entry Level

Lansing, MI

251-500 employees

About the position

The Retail Sales Associate at Wild Bill's Tobacco is responsible for providing exceptional customer service in a fun and relaxed retail environment. This part-time position focuses on building customer relationships, meeting sales goals, and ensuring a well-maintained store. The role offers opportunities for personal and professional growth within a rapidly expanding company.

Responsibilities

• Provide excellent customer service to customers visiting the store, including greeting, answering phones, and assessing their needs in a positive manner.
• Answer questions and resolve customer inquiries and concerns.
• Create relationships with customers in order to suggest products.
• Meet or exceed sales goals.
• Participate in opportunities to gain product knowledge in order to be the expert.
• Participate in marketing efforts to solicit new business by promoting the brand inside and outside the store/retail location.
• Assist with all functions within a retail store in compliance with company policies and procedures.
• Ensure a clean, well-stocked store for customers.
• Follow all Company policies and procedures.
• Ability to travel within a 15-mile radius from home store for shift coverage.
• Work with store management in opening, closing, and operating the retail facility, including cash handling, inventory count, and deposits as governed by operations control standards.
• Complete accurate paperwork and transactions according to company policies and procedures.
• Ensure maintenance of store appearance, back room, restrooms, and individual work area.
• Build customers' confidence by making their experience comfortable and simple while meeting their needs.
• Assist in other tasks, duties, or projects as assigned by management.

Requirements

• Completion of high school or equivalent.
• Experience in retail environments and customer service.
• Ability to lift up to 40 lbs.
• Professional, energetic and positive attitude.
• Excellent written and verbal/interpersonal communications skills.
• Flexible scheduling availability.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off (PTO)
• Flexible work schedule
• Discounts on store products
• Development and Growth Opportunities