Retail Sales Associate

$41,600 - $62,400/Yr

T-Mobile US - Crystal Lake, IL

Part-time - Entry Level

Crystal Lake, IL

Telecommunications

About the position

The Retail Sales Associate at T-Mobile plays a crucial role in engaging customers and promoting the T-Mobile brand within partner locations. This part-time position focuses on building relationships with customers, providing exceptional service, and achieving sales targets in a dynamic retail environment. The associate will utilize digital tools to enhance customer interactions and ensure satisfaction while continuously learning about products and services.

Responsibilities

• Proactively engage with customers in a high-traffic retail environment.
• Utilize digital tools to communicate effectively and showcase T-Mobile solutions.
• Identify customer needs and use solution-based selling techniques.
• Educate customers on how to self-serve and utilize the T-Mobile app.
• Complete training on the T-Mobile in-store experience and new products.
• Build rapport and trust with customers to enhance their experience.
• Follow up with customers and manage referral processes to drive sales activity.

Requirements

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience preferred.
• 30 days of T-Mobile Mobile Associate experience required.
• Passionate customer advocate with a desire to connect with customers.
• Ability to balance customer experience with performance goals.
• Competitive drive and confidence to succeed in a fast-paced sales environment.

Nice-to-haves

• Experience in a retail environment.
• Familiarity with digital self-serve tools.

Benefits

• 401(k)
• AD&D insurance
• Childcare assistance
• Dental insurance
• Disability insurance
• Employee discount
• Employee stock purchase plan
• Health insurance
• Paid time off
• Vision insurance