Retail Sales Associate

$31,200 - $41,600/Yr

Yottaquest - Cincinnati, OH

Full-time - Entry Level

Cincinnati, OH

About the position

The Retail Sales Associate position at Yottaquest LLC is an entry-level role focused on providing exceptional customer service in a gaming retail environment. The associate will engage with customers, assist with sales, and contribute to a positive shopping experience while gaining knowledge about the gaming industry. This role offers opportunities for advancement and skill development in sales and customer service.

Responsibilities

• Provide exceptional customer service
• Serve as the first point of contact for customers
• Operate the register and assist in checking out customers and creating customer orders
• Maintain a working knowledge of current and upcoming inventory
• Answer calls and aid customers over the phone
• Support the warehouse team in stocking and facing products
• Process customers from beginning to end or make a deliberate and detailed hand off
• Coordinate and call customers for their special orders and subscriptions
• Act as a representative of Yottaquest when answering all customer questions
• Re-stock and organize shelves as needed
• Help prevent loss of merchandise
• Clean sales floor, shelves, and workstations as needed
• Other tasks as required

Requirements

• Resume with references
• Cover letter
• At least 18 years of age
• High school diploma or equivalent
• Ability to lift up to 40 lbs. and climb a ladder when required to stock shelves
• Ability to work on your feet for ninety percent of your shift
• Ability to work flexible hours, nights, Saturdays and Mondays
• Ability to work alone and as part of an active team
• Attention to detail and the ability to multitask
• Passion for being part of a team and collaborating with others
• Passion for sales and engaging with customers
• Strong reading comprehension and mental math skills
• Ability to work at least 20-35 hours a week
• 1 Year experience in a customer facing position (sales, serving, reception, etc.)

Nice-to-haves

• 2-3 Years experience in a customer facing position (sales, serving, reception, etc.)
• Expertise with Point of Sale systems
• Programming experience
• Visual design and social media experience
• Expertise in the Microsoft office suite
• Relevant college degree

Benefits

• Starting pay of $15 per hour with bonuses
• Promotion opportunities to Sales Associate Apprentice
• Raises available every quarter based on experience and performance review
• Growth plan with intention to become Sales Lead