Retail Sales Associate

$33,280 - $33,696/Yr

Staples - Santa Ana, CA

Part-time - Entry Level

Santa Ana, CA

Merchant Wholesalers, Nondurable Goods

About the position

The Retail Sales Associate role at Staples involves providing exceptional customer service while assisting customers with their needs, including product selection, returns, and online pickups. The position emphasizes collaboration within a team-oriented retail environment and offers flexible part-time hours with opportunities for career advancement.

Responsibilities

• Provide exceptional customer service by understanding and addressing customer needs.
• Assist customers in finding products and provide solutions to their inquiries.
• Handle returns and online pickups efficiently.
• Collaborate with team members to create a positive shopping environment.
• Engage with customers using basic selling skills to present solutions.
• Multitask on cashier, sales, and merchandising responsibilities.
• Respond quickly and resourcefully to customer requests and concerns.
• Maintain cleanliness and organization of the store by performing tasks such as stocking shelves.

Requirements

• Ability to work a flexible schedule based on the store's needs.
• Strong customer engagement skills and a desire to understand customer needs.
• Ability to collaborate and work cooperatively in a fast-paced environment.
• Conflict management skills to handle customer concerns in a non-confrontational manner.
• Integrity in handling customer and business information.
• Physical ability to lift/move materials in the 10 - 50 pound range, climb ladders, and stand/walk continuously.

Nice-to-haves

• Customer service or cashier experience in a retail environment.

Benefits

• 401(k) matching
• Dental insurance
• Opportunities for advancement
• Paid time off
• Vision insurance