Retail Sales Associate

K&G Fashion Superstore - Norfolk, VA

Full-time - Entry Level

Norfolk, VA

About the position

The Retail Sales Associate at K&G Fashion Superstore plays a crucial role in delivering exceptional customer service and ensuring smooth transaction processes. This position involves assisting customers with their purchases, returns, and inquiries while maintaining the store's merchandise and layout. The role emphasizes the importance of product knowledge and effective communication to enhance the shopping experience for customers.

Responsibilities

• Handle customer purchases, returns, exchanges, and store credits following standard operating procedures.
• Incorporate suggestive selling techniques to assist customers and respond to inquiries.
• Assist with replenishing merchandise and maintaining store layout and cleanliness.
• Monitor and maintain floor stock and fitting room areas.
• Stay informed about product knowledge, POS instructions, and merchandise promotions.

Requirements

• Good communication skills.
• Strong customer service skills.
• Organizational skills.
• Ability to move and handle merchandise weighing up to 50 pounds.
• Ability to climb ladders, walk, stand, kneel, and lift during the majority of the work shift.
• Ability to work a flexible schedule including nights, weekends, and holidays.

Benefits

• Opportunities for growth and recognition.
• Work-life balance.