Retail Sales Consultant - Bilingual (English/Spanish)

$53,435 - $53,435/Yr

Comcast - Waterbury, CT

Full-time - Entry Level

Waterbury, CT

10,001+ employees

Broadcasting and Content Providers

About the position

The Retail Sales Consultant - Bilingual (English/Spanish) position at Comcast involves engaging with customers to provide tailored solutions for their mobile and home technology needs. This role is integral to the sales team, focusing on delivering exceptional customer service while achieving sales targets. The position offers a dynamic work environment with opportunities for career growth and development in one of the leading technology companies.

Responsibilities

• Takes a customer-first approach with all customer interactions.
• Listens and evaluates customer needs and provides appropriate solutions.
• Achieves sales and customer experience goals and objectives.
• Provides comprehensive customer onboarding activities and ensures customers fully understand how to use and manage all company products/services and gains their consent.
• Performs operational and administrative tasks.
• Partners with customer care to resolve customer issues, as appropriate.
• Consistently demonstrates sales excellence and professionalism with integrity and a warm and friendly demeanor to customers and teammates.
• Complies with all company and retail operational policies and procedures.
• Completes training requirements and actively engage in team huddles and learning.
• Knows and understands sales compensation plan and its key elements.
• Must be able to work a flexible schedule that includes evenings, weekends, holidays, variable schedule(s) and overtime as needed.
• May be asked to work in alternate stores outside of home base store.
• Regular, consistent and punctual attendance.
• Must be able to carry and lift up to 25 pound boxes, stand and move about the store constantly.

Requirements

• Bilingual Spanish / English candidates preferred.
• Open availability for hours/days.
• High School Degree or equivalent.
• Technical or similar background and/or high aptitude for technical service.
• Generally requires 0-2 years related experience.

Benefits

• Benefit packages effective on day 1 - Eligible to enroll in medical, dental, vision
• 401k available after 90 days
• Paid training
• Free Comcast/Xfinity courtesy services (cable, high-speed internet, etc.)
• Paid time off (PTO), Paid vacation, flex time, and floating holidays; generous PTO package after first 90 days of employment
• Tuition Reimbursement (where applicable)
• Discounts on Comcast/Xfinity Voice, OnDemand, and Personal Security Services (PSS)