Retail Sales Consultant - Bilingual Spanish

$32,510 - $32,510/Yr

Comcast - Kendall, FL

Full-time - Entry Level

Kendall, FL

11-50 employees

Broadcasting and Content Providers

About the position

The position involves assisting and consulting with customers on Comcast's products and services, ensuring a world-class sales and service experience. The role requires a customer-first approach, effective communication, and the ability to achieve sales and customer experience goals while working under moderate supervision.

Responsibilities

• Passionately represent products and services by sharing and demonstrating product and sales know-how with customers.
• Provide product demonstrations to educate customers on full product capabilities to maximize their experience.
• Take a customer-first approach with all customer interactions.
• Listen and evaluate customer needs and provide appropriate solutions.
• Achieve sales and customer experience goals and objectives.
• Provide comprehensive customer onboarding activities and ensure customers fully understand how to use and manage all company products/services and gain their consent.
• Perform operational and administrative tasks.
• Partner with customer care to resolve customer issues, as appropriate.
• Consistently demonstrate sales excellence and professionalism with integrity and a warm and friendly demeanor to customers and teammates.
• Comply with all company and retail operational policies and procedures.
• Complete training requirements and actively engage in team huddles and learning.
• Know and understand sales compensation plan and its key elements.
• Work a flexible schedule that includes evenings, weekends, holidays, variable schedule(s) and overtime as needed.
• May be asked to work in alternate stores outside of home base store.
• Maintain regular, consistent and punctual attendance.
• Carry and lift up to 25 pound boxes, stand and move about the store constantly.

Requirements

• High School Diploma / GED
• 2-5 years of relative work experience
• Strong communication skills
• Critical thinking and problem-solving abilities
• Customer-focused mindset
• Persuasion skills
• Professional integrity
• Resilience and self-motivation
• Teamwork capabilities
• Technical knowledge
• Workplace organization skills

Benefits

• Base Pay: $15.63
• Total Target Compensation (Base Pay plus Targeted Commission): $21.01
• Potential for significant upside above targeted earnings for those who overachieve their sales targets
• Best-in-class benefits to eligible employees
• Support for physical, financial, and emotional well-being through personalized options and expert guidance