West Virginia Employer - Point Pleasant, WV
posted about 2 months ago
Full-time - Entry Level
Point Pleasant, WV
About the position
The Retail Sales Consultant position at Optimum is designed for enthusiastic and motivated individuals who aim to enhance customer connections and drive sales. This role involves being a brand ambassador, engaging with customers, and providing exceptional service while meeting sales targets. The position emphasizes personal and professional growth within a supportive team environment, focusing on delivering industry-leading connectivity solutions.
Responsibilities
- Create a positive and welcoming environment for customers as the first point of contact.
- Engage with customers to understand their needs and provide personalized product guidance.
- Stay updated on the latest trends in the telecommunications/mobile industry to educate customers.
- Assist customers with billing and service-related inquiries, ensuring clarity and satisfaction.
- Process payments, exchanges, and troubleshoot technical issues efficiently.
- Represent the company's brand with professionalism and enthusiasm in all interactions.
- Collaborate with colleagues to enhance the overall customer experience and support team efforts.
Requirements
- Strong communication skills to engage and connect with customers.
- Ability to understand and explain complex products and services.
- Problem-solving skills to assist customers with inquiries and technical issues.
- Professional demeanor to represent the company's brand effectively.
- Teamwork skills to collaborate with colleagues and support a positive work environment.
Nice-to-haves
- Previous experience in retail or sales environments.
- Familiarity with telecommunications products and services.
Benefits
- Competitive compensation plan with opportunities for personal and professional growth.
- Supportive team environment that fosters collaboration and knowledge sharing.
