Comcast - Lansing, MI

posted 2 months ago

Full-time - Entry Level
Lansing, MI
10,001+ employees
Broadcasting and Content Providers

About the position

The Retail Sales Consultant position at Comcast/Xfinity offers a long-term career opportunity in a dynamic retail environment. This role focuses on providing exceptional customer service while promoting mobile and home technology solutions. The ideal candidate will be tech-savvy, customer-oriented, and eager to contribute to a fast-growing team, with benefits starting on the first day of employment.

Responsibilities

  • Takes a customer-first approach to all customer interactions.
  • Listens and evaluates customer needs and provides appropriate solutions.
  • Achieves sales and customer experience goals and objectives.
  • Provides comprehensive customer onboarding activities, ensuring customers understand how to use and manage all company products/services.
  • Performs operational and administrative tasks.
  • Partners with customer care to resolve customer issues as appropriate.
  • Consistently demonstrates sales excellence and professionalism with integrity and a warm demeanor to customers and teammates.
  • Complies with all company and retail operational policies and procedures.
  • Completes training requirements and actively engages in team huddles and learning.
  • Knows and understands sales compensation plan and its key elements.
  • Must be able to work a flexible schedule that includes evenings, weekends, holidays, variable schedules, and overtime as needed.
  • Regular, consistent, and punctual attendance.
  • Must be able to carry and lift up to 25-pound boxes, stand, and move about the store constantly.

Requirements

  • High School Degree or equivalent.
  • Technical or similar background and high aptitude for technical service.
  • 0-2 years of related experience.

Nice-to-haves

  • Bilingual Spanish / English candidates are preferred.
  • Open availability for hours/days.

Benefits

  • 401(k)
  • Dental insurance
  • Flextime
  • Health insurance
  • Paid holidays
  • Paid time off
  • Paid training
  • Tuition Reimbursement
  • Discounts on Comcast/Xfinity services
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