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Altice USA - Edison, NJ
posted 2 months ago
About the position
As a Retail Sales Consultant at Optimum, you will play a crucial role in reshaping how people connect through our industry-leading connectivity solutions. This position involves engaging with customers, understanding their needs, and providing tailored solutions while exceeding sales targets. You will serve as a brand ambassador, embodying the Optimum values and ensuring an exceptional customer experience. Your contributions will not only drive sales but also foster long-term customer relationships, supported by a culture of excellence and personal growth.
Responsibilities
- Create a positive and welcoming environment for customers as the first point of contact.
- Engage with customers to understand their needs and provide personalized guidance on products and services.
- Stay updated on the latest trends in telecommunications to educate customers effectively.
- Assist customers with billing and service-related inquiries, ensuring clarity and satisfaction.
- Process payments, exchanges, and troubleshoot technical issues efficiently.
- Represent the Optimum brand with professionalism and enthusiasm in all interactions.
- Collaborate with colleagues to enhance the overall customer experience and support team success.
Requirements
- High school diploma or equivalent is necessary.
- A minimum of one year of retail selling experience.
- Effective communication, negotiation, and problem-solving skills.
- Self-motivated with the ability to work independently.
- Proficient computer and technical skills to support customer solutions.
- Reliable personal vehicle, valid driver license, car insurance, and a satisfactory driving record.
Nice-to-haves
- Sales-centric mindset with a passion for exceeding sales targets.
- Extensive product knowledge in mobile and fixed-line services.
- Digital proficiency with CRM and POS systems.
- Positive attitude and teamwork orientation.
- Strong customer focus to ensure exceptional experiences.
Benefits
- Unlimited earning potential with base pay and uncapped commission structure.
- Comprehensive training to equip you for success.
- Medical, Dental & Vision Insurance from day one.
- Paid vacation and sick pay.
- Sales Incentive and Bonus programs for additional earning opportunities.
- Tuition reimbursement and employee referral earning opportunities.
- Discounted TV/Internet/Phone Employee product benefits.
- 401(k) with company-matched funds.
- Opportunities for career advancement.
