Retail Sales & Customer Success Specialist (with Electronics Repair Skills)

$45,760 - $45,760/Yr

Ubif Patriot - Burlington, MA

Full-time - Entry Level

Burlington, MA

Repair and Maintenance

About the position

The Retail Sales & Customer Success Specialist role at UBIF Patriot Inc is designed for individuals who possess a unique combination of sales expertise, customer service skills, and technical abilities in electronics repair. This full-time position focuses on driving sales, enhancing customer satisfaction, and providing hands-on support for electronic repairs, ensuring customers receive reliable solutions. The role emphasizes a customer-centric approach while fostering a dynamic and supportive work environment.

Responsibilities

• Engage with customers in-store to understand their needs and recommend suitable products or services.
• Achieve and exceed sales targets while maintaining high levels of customer satisfaction.
• Utilize effective sales techniques to close deals and foster customer loyalty.
• Provide a welcoming and informative experience for every customer.
• Handle customer inquiries and resolve issues promptly and professionally.
• Gather customer feedback to improve service quality and product offerings.
• Diagnose and repair a variety of electronics, such as smartphones, tablets, and computers.
• Perform repairs with attention to quality and accuracy, adhering to company standards and protocols.
• Maintain repair tools and equipment, and ensure a clean, organized workspace.
• Use point-of-sale (POS) systems and customer relationship management (CRM) software efficiently.
• Stay updated on the latest technology trends relevant to our products and services.
• Assist customers with technical questions and provide product demonstrations when necessary.
• Work closely with team members to develop and implement innovative sales and repair strategies.
• Participate in training sessions to continuously learn and enhance your skill set.
• Contribute ideas to improve store operations and the overall customer experience.

Requirements

• Proven track record of meeting and exceeding sales goals in a retail environment.
• Previous experience in electronics repair is preferred.
• Excellent communication and interpersonal skills.
• Familiarity with POS systems and CRM software is a plus.
• High school diploma or equivalent; additional education or certifications in electronics repair are advantageous.
• Ability to stand for extended periods and handle physical aspects of retail work.

Nice-to-haves

• Prior experience in electronics repair is a plus.
• Comfortable with technology and quick to learn new systems and software.
• Willingness to acquire new skills and adapt to changing environments.

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Vision insurance
• Professional development opportunities