Retail Sales III Team Member

$35,360 - $41,600/Yr

Billy Heromans Flowerland - Baton Rouge, LA

Part-time,Full-time - Entry Level

Baton Rouge, LA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Retail Sales Team Member III at Billy Heroman's Flowerland is responsible for providing exceptional customer service and ensuring a positive shopping experience for every customer. This role involves interacting with customers, promoting sales, and maintaining product knowledge to assist customers effectively. The position requires a commitment to customer satisfaction and the ability to handle inquiries and complaints professionally.

Responsibilities

• Ensure outstanding customer service by providing a customer-friendly environment.
• Interact with customers to understand their needs and preferences.
• Handle customer problems and complaints appropriately.
• Answer phone calls and take phone orders.
• Utilize floral strategies sales methodology when selling to customers.
• Promote retail sales and maximize revenues through suggestive selling.
• Offer loyalty program cards to in-store customers.
• Accurately complete all sales transactions.
• Maintain an acceptable sales average.
• Learn flower varieties and the chain of life process used at Billy Heroman's.
• Maintain awareness of product information, merchandise promotions, and seasonal needs.
• Create beautifully designed wraps and cash and carry bouquets.
• Perform routine housekeeping duties to maintain cleanliness.
• Ensure product levels are stocked according to guidelines.
• Assist with floor moves, display set-up, pricing, and merchandising.
• Demonstrate overall safety awareness and maintain a tidy work area.

Requirements

• High school diploma or equivalent.
• 5+ years of retail sales experience preferred.
• 5+ years of leadership experience preferred.
• Ability to pass a pre-employment drug screen.

Nice-to-haves

• Experience in time management
• Basic math skills
• Cultural awareness

Benefits

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance