Retail Sales Lead Footwear

Dick's Sporting Goods - Madison, WI

Full-time - Entry Level

Madison, WI

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Retail Sales Lead for Footwear at DICK'S Sporting Goods plays a crucial role in executing brand standards and enhancing the teammate experience. This position involves leading by example, providing exceptional customer service, and guiding teammates in their roles. The Lead is responsible for building a strong team culture, ensuring compliance with merchandising standards, and supporting store leadership in daily operations.

Responsibilities

• Deliver exceptional customer service and support teammates in their roles.
• Assist in building and hiring a strong team by observing in-store interviews and department tours.
• Create a people-first culture by connecting with every teammate to build trust and respect.
• Plan and organize store operations 30 days in advance with the Assistant Store Manager.
• Ensure brand standards are met and tasks are prioritized and delegated effectively.
• Uphold company merchandising and presentation standards, including floor sets and inventory presentation.
• Assist with training new and current teammates on company procedures and programs.
• Provide hands-on coaching and development for teammates.
• Foster an inclusive store environment for both teammates and customers.
• Adhere to safety and loss prevention policies and maintain confidentiality of company information.
• Support the team across the store with a collaborative approach.

Requirements

• Flexible availability including nights, weekends, and holidays.
• Prior retail sales or customer-focused experience preferred.
• Ability to stand, bend, stoop, reach, push, pull, and lift items weighing 15 to 35 lbs. repetitively.
• Ability to work extended periods standing or walking (up to 4 hours).
• Ability to work at heights greater than 4 feet using ladders or aerial devices.
• Ability to perform repetitive motions for short periods (up to 2 hours continuously).