RETAIL SALES LEAD FRONT END - KEY HOLDER

Dick's Sporting Goods - West Des Moines, IA

Full-time - Entry Level

West Des Moines, IA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Retail Sales Lead Front End - Key Holder at DICK'S Sporting Goods plays a crucial role in executing brand standards and enhancing the teammate experience. This position involves leading by example, providing exceptional customer service, and guiding teammates in their roles. The Key Carrying Lead is responsible for building a strong team culture, planning and organizing store operations, and ensuring compliance with company policies and procedures.

Responsibilities

• Deliver exceptional customer service and support the store leadership team.
• Lead by example and provide direction to teammates.
• Assist in building and hiring a strong team by observing in-store interviews and department tours.
• Plan and organize store operations 30 days in advance with the guidance of the Assistant Store Manager.
• Ensure brand standards are met and tasks are prioritized based on their importance.
• Assist with general supervision in the store, including opening and closing procedures.
• Uphold company merchandising and presentation standards.
• Train teammates on company procedures and programs, including onboarding new hires.
• Maintain company loss prevention standards and controls in the department.
• Coach and develop teammates, providing hands-on training and support.
• Create an inclusive store environment for both teammates and customers.

Requirements

• Flexible availability including nights, weekends, and holidays.
• Prior retail sales or customer-focused experience preferred.
• Ability to stand, bend, stoop, reach, push, pull, and lift items weighing 15 to 35 lbs repetitively.
• Ability to work extended periods standing or walking (up to 4 hours).
• Ability to work at heights greater than 4 feet using ladders or aerial lifting devices.
• Ability to perform repetitive motions for short periods (up to 2 hours continuously).