Retail Sales Manager 1 Bilingual Chinese

$41,600 - $72,800/Yr

MY Wireless Gla - Diamond Bar, CA

Full-time - Mid Level

Diamond Bar, CA

101-250 employees

Telecommunications

About the position

The Retail Sales Manager at My Wireless is responsible for leading a team of Retail Sales Associates to deliver exceptional customer service and achieve sales targets. This role involves coaching and developing team members, managing daily store operations, and building a loyal client base through ethical business practices. The position requires strong leadership skills and a commitment to maintaining a positive store environment.

Responsibilities

• Train and lead a team to deliver an extraordinary customer experience that exceeds sales targets.
• Supervise daily operations of the store, including hiring, scheduling, and coaching team members.
• Achieve location goals by coaching and developing team members to meet Key Performance Indicators.
• Maintain staffing through employee retention, recruiting, and training.
• Build a steady client base through customer-centric business practices.
• Establish business accounts by partnering with the AT&T Signature team for community events.
• Maintain a clean and safe store environment through inventory counts and merchandising.
• Initiate, coordinate, and enforce operational policies and procedures.
• Comply with legal requirements to uphold the store's stability and reputation.

Requirements

• 1 year management experience in a similar field, preferably in the Wireless Industry.
• 1 year retail or customer-facing sales experience.
• Ability to work flexible hours including evenings, weekends, and holidays.
• Demonstrated ability to meet performance and operation standards.
• Ability to motivate, lead, and coach to results.
• Strong organizational skills and attention to detail.
• Highly effective communication and interpersonal skills.
• Must be at least 18 years of age and have a High School diploma or equivalent.

Nice-to-haves

• Bilingual (Preferred but may not be required depending on location).
• Bachelor's degree (Preferred).
• Retail or customer-facing sales experience in the telecommunications industry (Preferred).
• Experience prospecting through outbound calls (Preferred).

Benefits

• Paid training
• Health insurance
• Dental insurance
• 401(k)
• Employee assistance program
• Vision insurance
• Life insurance
• Pet insurance