Retail Sales Manager 2

$47,299 - $79,040/Yr

My Wireless Ncc - San Jose, CA

Full-time - Mid Level

San Jose, CA

101-250 employees

Telecommunications

About the position

The Retail Store Manager at My Wireless is responsible for leading a team of Retail Sales Associates to deliver exceptional customer service and achieve sales targets. This role involves coaching and developing team members, managing daily store operations, and ensuring compliance with company policies. The manager will also focus on building a loyal client base and maintaining a positive store environment.

Responsibilities

• Train and lead a team to deliver an extraordinary customer experience that exceeds sales targets.
• Supervise daily operations including hiring, scheduling, and coaching team members.
• Achieve location goals by coaching team members to meet Key Performance Indicators.
• Maintain staffing through employee retention, recruiting, and training.
• Build a steady client base through ethical business practices.
• Establish business accounts by partnering with AT&T Signature team for community events.
• Maintain a clean and safe store environment through inventory counts and merchandising.
• Initiate, coordinate, and enforce operational policies and procedures.
• Comply with legal requirements to uphold the store's reputation.

Requirements

• 1 year management experience in a similar field, preferably in the Wireless Industry.
• 1 year retail or customer-facing sales experience.
• Ability to work flexible hours including evenings, weekends, and holidays.
• Demonstrated ability to meet performance and operation standards.
• Ability to motivate, lead, and coach to results.
• Strong organizational skills and attention to detail.
• Highly effective communication and interpersonal skills.
• Must be at least 18 years of age and have a High School diploma or equivalent.

Nice-to-haves

• Bilingual (preferred but not required depending on location).
• Bachelor's degree (preferred).
• Retail or customer-facing sales experience in the telecommunications industry (preferred).
• Experience prospecting through outbound calls (preferred).

Benefits

• Paid training
• Health insurance
• Dental insurance
• 401(k)
• Employee assistance program
• Vision insurance
• Life insurance
• Pet insurance