Retail Sales Manager, Custom Framing

$31,200 - $43,680/Yr

Michaels - Middletown, RI

Part-time,Full-time - Mid Level

Middletown, RI

1,001-5,000 employees

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Retail Sales Manager for Custom Framing at Michaels is responsible for leading and coaching a team of framers to enhance customer relationships and drive sales in custom framing solutions. This role involves managing store operations, ensuring compliance with company policies, and delivering high-quality framing services to customers. The manager will also focus on team development, performance management, and achieving key performance indicators (KPIs).

Responsibilities

• Lead and coach a team of framers to build customer relationships and create framing solutions.
• Assist the Store Manager in managing adherence to Standard Operating Procedures (SOPs) and company programs.
• Develop and coach team selling behaviors to enhance sales performance.
• Plan workload in partnership with the Store Manager to ensure timely delivery of custom framing solutions.
• Achieve personal and team KPIs related to sales and production.
• Manage inventory processes and execute shrink and safety programs.
• Serve as Manager on Duty (MOD) and support team development activities.
• Participate in the hiring, onboarding, and training of new team members.
• Interact positively with customers and team members, promoting the organization's vision and values.
• Assist with stock management and ensure compliance with truck unloading standards.

Requirements

• Basic computer skills
• Mid-level retail management experience
• Leadership skills
• Experience in custom framing (preferred)
• Experience leading a sales team (preferred)

Nice-to-haves

• Previous custom framing experience
• Retail management experience

Benefits

• Health insurance
• Dental insurance
• Tuition reimbursement
• Paid time off
• Vision insurance
• Employee discount