Retail Sales Manager

Tcc Wireless - Washington, IL

Full-time - Mid Level

Washington, IL

Telecommunications

About the position

The Retail Store Manager (RSM) at TCC Wireless is responsible for overseeing the full operations of a retail store, ensuring exceptional customer service, managing staff performance, and driving revenue growth. The RSM acts as a key connection between customers and the T-Mobile brand, fostering relationships and creating a positive shopping experience. This role requires a dynamic leader who can motivate a team, manage inventory, and maintain store compliance while achieving sales goals.

Responsibilities

• Provides world-class customer service including greeting customers in the stores, answering phones and assessing their needs.
• Responsible for full operations of store including all staffing needs, performance management of employees, opening/closing, service levels and inventory.
• Drives monthly revenue goals through acquiring new customer accounts, maximizing existing customers' accounts, identifying revenue opportunities, and excelling in quality metrics.
• Leads by example by exceeding organizational sales goals and performance metrics.
• Responsible for hiring, developing, motivating and managing a high-performing team.
• Manages store inventory, new product shipments, customer returns, Trade-In devices, demo device management, store supplies, etc.
• Ensures store compliance with audits and paperwork security management.
• Manages cash, credit card and other payment media handling/Register Management.
• Maintains store appearance, back room, restrooms, and individual work area according to retail store standards.
• Offers consultative sales and service on the sales floor.
• Sets performance expectations by translating broader business initiatives into clear team objectives and concrete individual goals, aligning appropriately with other groups for efficiency and coordinated action.
• Shares responsibility and accountability of both routine and important tasks and decisions.
• Ensure accountability by monitoring team progress and results; providing ongoing coaching and being able to make tough decisions when appropriate.
• Keeps abreast of the rapidly evolving Wireless technology.
• Patiently explores customer needs regarding their experience with thoughtful questions and support with service activations, changes and bill payments, equipment replacement, selling accessories and processing price plan changes and upgrades.
• Builds relationships with TCC Wireless employees and customers across all channels of the business.
• Ensures compliance with all company policies and procedures.
• Represents the company at community events fostering a positive brand image.

Requirements

• High School Diploma or GED; College degree is a plus.
• Minimum 2 years' experience in T-Mobile or other wireless retail environment.
• Legally authorized to work in the United States.
• Operational and financial performance management skills, especially site P&L management.
• Basic computer know-how and familiarity with common business applications (web browsers, Outlook, Excel, Word, and PowerPoint, etc.).
• Ability to work nights, weekends, and holidays in a retail environment.
• Professional, energetic, honest, patient and empathetic.
• Ability to problem solve, analyze results, plan for the future, make good decisions, strong organizational skills, advocate of change, strategic thinker, relationships builder and be able to coach and develop others.
• Excellent written, verbal and interpersonal communications skills.
• Reliable transportation.

Nice-to-haves

• Experience in a leadership role within a retail environment.
• Familiarity with wireless technology and products.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) matching
• Phone service discounts
• Development and growth opportunities