Retail Sales Manager

$45,926 - $50,752/Yr

Duluth Holdings - Round Rock, TX

Full-time - Entry Level

Round Rock, TX

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Retail Sales Manager at Duluth Trading Company is responsible for delivering exceptional customer service and leading the store team to create memorable shopping experiences. This role emphasizes a strong understanding of the Duluth brand and product knowledge, ensuring that the sales floor is engaging and customer-ready while managing store operations effectively.

Responsibilities

• Develop an exceptional familiarity with the Duluth brand and comprehensive product knowledge to provide solution-oriented, friendly service to customers.
• Lead the store team to demonstrate high levels of service and engagement.
• Manage floor coverage to engage customers and drive the Duluth experience.
• Ensure accurate recording of customer profile information.
• Respond proactively to customer concerns and provide positive resolutions.
• Maintain merchandise presentation according to Visual Merchandising standards and current floor-set and product messaging.
• Effectively set up sales and promotions with proper signing and communication.
• Execute and supervise the handling of merchandise receipts and transfers quickly and accurately.
• Ensure cleanliness standards for the sales floor, stockroom, restrooms, cash wrap, and hospitality area are met.
• Provide clear and consistent feedback to employees on a regular basis.
• Adhere to all company guidelines, policies, and programs, setting a positive example.
• Understand, execute, and train all cash-handling and reporting functions.
• Process all register functions and ensure compliance in the store.
• Ensure the store is secured and respond to any alarms as directed.
• Ensure the safety of employees and customers and communicate concerns to Store Manager or Assistant Store Manager.

Requirements

• High school diploma or equivalent.
• Retail experience is preferred but not necessary.
• Customer-centric attitude.
• Takes pride in a job well done and shows ownership in the store.
• Operates with integrity and trust.
• Excellent communication and listening skills.
• Ability to collaborate and function as part of a team.

Nice-to-haves

• Experience in a supervisory role in retail is a plus.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Employer-paid life insurance
• Employer HSA contribution
• Flex spending accounts
• 401K program with company match
• Employee stock purchase plan
• 12-week paid parental leave
• 5 paid bereavement days
• 9 paid holidays per year
• Paid short-term and long-term disability
• 40% employee merchandise discount