Retail Sales Manager

About the position

The Retail Sales Manager at Harbor Freight Tools is a key member of a high-performing team responsible for ensuring exceptional customer service and operational excellence in the store. This role involves leading and developing staff, maintaining store organization, and ensuring product availability and pricing accuracy. The position offers opportunities for career advancement and is ideal for individuals with recent leadership experience in retail.

Responsibilities

• Ensure and model professional customer service
• Maintain a safe, clean, and organized store
• Cross-train in all areas of store operations including Stocking/Sales associate duties and responsibilities
• Lead, coach, and develop others
• Serve as Leader on Duty as scheduled
• Be a subject matter expert in your role and model 'Great Place To Work' behaviors
• Ensure items are in stock and priced correctly
• Other duties as assigned

Requirements

• Must be at least 18 years old
• Minimum 2 years' experience in retail management/leadership role
• Ability to communicate clearly with customers and associates in person, e-mail, and telephone
• Ability to intermittently lift, push and/or pull up to 50 pounds, and stand/move for entire shift
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Physically able and willing to become certified to operate a forklift in accordance with IIPP (Injury, and Illness Prevention Program)
• Open availability with the ability to work evenings, weekends, and holidays
• Adherence to attendance policy is necessary

Benefits

• Medical, dental, vision insurance
• Life insurance
• Short-term and long-term disability
• 401k plan with company match
• Paid time off up to 152 hours per year
• Paid sick time up to 64 hours per year
• Discounted gym membership
• Employee Assistance Program (EAP)
• Bonus opportunity
• Associate discounts