Retail Sales Manager

Tcc Wireless - Springfield, IL

Full-time - Mid Level

Springfield, IL

Telecommunications

About the position

The Retail Store Manager (RSM) at TCC Wireless is responsible for overseeing the daily operations of the retail store, ensuring exceptional customer service, and driving sales performance. The RSM plays a crucial role in managing staff, inventory, and store compliance while fostering a positive brand image in the community. This position requires a dynamic individual who is passionate about the wireless industry and committed to building lasting relationships with customers and team members.

Responsibilities

• Provides world-class customer service including greeting customers, answering phones, and assessing their needs.
• Responsible for full operations of the store including staffing, performance management, opening/closing, service levels, and inventory.
• Drives monthly revenue goals through acquiring new customer accounts and maximizing existing customers' accounts.
• Leads by example by exceeding organizational sales goals and performance metrics.
• Responsible for hiring, developing, motivating, and managing a high-performing team.
• Manages store inventory, new product shipments, customer returns, and store supplies.
• Ensures store compliance with audits and paperwork security management.
• Manages cash, credit card, and other payment media handling/Register Management.
• Maintains store appearance and cleanliness according to retail standards.
• Offers consultative sales and service on the sales floor.
• Sets performance expectations by translating broader business initiatives into clear team objectives.
• Monitors team progress and results, providing ongoing coaching and making tough decisions when appropriate.
• Keeps abreast of the rapidly evolving Wireless technology.
• Explores customer needs regarding their experience with thoughtful questions and support with service activations.
• Builds relationships with TCC Wireless employees and customers across all channels of the business.
• Ensures compliance with all company policies and procedures.
• Represents the company at community events fostering a positive brand image.

Requirements

• High School Diploma or GED; College degree is a plus.
• Minimum 2 years' experience in T-Mobile or other wireless retail environment.
• Legally authorized to work in the United States.
• Operational and financial performance management skills, especially site P&L management.
• Basic computer skills and familiarity with common business applications (web browsers, Outlook, Excel, Word, PowerPoint).
• Ability to work nights, weekends, and holidays in a retail environment.
• Professional, energetic, honest, patient, and empathetic.
• Ability to problem solve, analyze results, and make good decisions.
• Strong organizational skills and ability to advocate for change.
• Excellent written, verbal, and interpersonal communication skills.
• Reliable transportation.

Nice-to-haves

• Experience in retail management or leadership roles.
• Familiarity with wireless technology and products.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) matching
• Phone service discounts
• Development and growth opportunities