Retail Sales Operations Coordinator

$58,240 - $58,240/Yr

Manscaped - San Diego, CA

Full-time - Entry Level

San Diego, CA

About the position

The Retail Sales Operations Coordinator at MANSCAPED® is responsible for managing the complete purchase order lifecycle from receipt to invoicing. This role involves coordinating with internal teams, third-party logistics, and suppliers to ensure timely and accurate order fulfillment. The ideal candidate will demonstrate strong organizational skills and the ability to resolve fulfillment issues while maintaining inventory records and documentation through EDI and Excel systems.

Responsibilities

• Manage the end-to-end purchase order lifecycle, including order receipt, acknowledgment, tracking, fulfillment, and invoicing
• Communicate orders to the internal team and Third-Party Warehouse team (3PL)
• Review Purchase Orders to ensure all required info is present and accurate
• Enter Purchase Orders into Excel worksheets via EDI loading or manual entry
• Submit orders to 3PL and internal teams for routing and shipping
• Follow up on 3PL to ensure proper paperwork on orders is submitted
• Perform various tasks to ensure orders are shipped and received
• Prepare the proper order fulfillment documentation, such as invoices, packing slips, and labels
• Coordinate with warehouse staff, shipping companies, and suppliers to ensure timely and accurate delivery of orders
• Update order status and tracking information in the system
• Resolve any issues or problems that may arise during the order fulfillment process, such as delays, cancellations, damages, or returns
• Maintain inventory records and implement restock procedures for faster order fulfillment
• Invoice using the EDI system
• Other duties as required

Requirements

• Proficient in managing the complete purchase order lifecycle, from order receipt to invoicing, and ensuring accurate and timely processing
• Ability to collaborate effectively with internal teams, third-party logistic warehouses (3PL), and suppliers to ensure smooth order processing and resolution of fulfillment issues
• Experience in entering and processing purchase orders via EDI systems or manual Excel entry for seamless data management and invoicing
• Ability to address order fulfillment challenges, including delays, cancellations, inventory issues, or returns, while maintaining efficient communication and resolution
• Proven ability to maintain accurate inventory records, prepare order documentation (invoices, packing slips, labels), and implement restocking procedures to streamline order fulfillment
• Experience in SPS Commerce, experience in retail, experience in PO management

Benefits

• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• 20 accrued vacation days per year
• 40 hours of paid sick leave annually
• 3 paid mental health days
• 9 paid holidays throughout the year
• Comprehensive medical, dental, and vision insurance plans
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• Accident and critical illness plans
• Monthly utility allowance for Wifi and phone usage
• Paid parental leave
• One paid volunteer day per year
• Regular recognition initiatives