Retail Sales & Operations Manager

$75,000 - $75,000/Yr

Heart To Home Meals USA - Marlborough, MA

Full-time - Mid Level

Marlborough, MA

About the position

The Retail Sales and Operations Manager at Heart to Home Meals is responsible for leading the team in Marlborough, MA, ensuring exceptional customer service and operational excellence. This role focuses on building strong relationships with customers and the local community while driving sales and managing costs effectively. The manager will empower their team to deliver high-quality service and foster a positive work environment, all while striving to meet sales targets and operational goals.

Responsibilities

• Lead by example and support the frontline team to deliver exceptional customer service.
• Manage local distribution costs and ensure targets are met through effective performance reviews and actions.
• Drive sales growth by implementing national campaigns and local initiatives.
• Engage with the local community to foster relationships that support sales growth.

Requirements

• Demonstrable experience in delivering sales and profitability targets.
• Experience in leading and developing a team to achieve their potential.
• Ability to establish exceptional relationships with customers.
• Proficiency in interpreting data to drive operational success.

Nice-to-haves

• Experience in retail, care, hospitality, or running a business.
• Knowledge of Health & Safety compliance processes.
• Experience in managing employee consultations and implementing change initiatives.

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance