Retail Sales or Stock - Great Lakes Crossing Rack

Nordstrom - Auburn Hills, MI

Full-time

Auburn Hills, MI

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Retail Sales or Stock position at Nordstrom Rack involves working in a fast-paced, high-energy environment to enhance the customer experience. Team members will assist customers in various roles including Sales, Cashier, Stock, and Fulfillment, ensuring a smooth and enjoyable shopping experience while managing inventory and store organization.

Responsibilities

• Create a smooth fitting room experience by greeting customers and taking them to their fitting rooms, then sorting and returning clothing to the floor.
• Motivate and inspire others to adopt initiatives such as the Nordstrom Rewards program.
• Keep the stockrooms organized and complete all inventory processes, ensuring merchandise is properly checked in and accurately ticketed.
• Work with the team to ensure the sales floor stays runway ready through re-merchandising and straightening throughout the day.
• Assist customers with a variety of transactions through a seamless and friendly experience.
• Demonstrate expertise in all technologies used in the store environment.
• Defuse customer situations and provide resolutions in a timely and effective manner.
• Receive, unload freight, unpack and deliver newly arrived merchandise to selling departments.
• Fulfill customer orders in a timely manner following quality standards.
• Prepare and ship customer's orders following quality, packing and shipping standards.
• Utilize inventory management systems to scan, process and research merchandise shipments in accordance with inventory control processes.
• Assist in maintaining clean and organized selling floors and stockrooms.
• Provide general support to the store, e.g., set up special events, organize backroom, markdowns, and relocate store fixtures.

Requirements

• Clear, effective communication with strong interpersonal skills.
• Accountability, initiative and a high level of ownership.
• Organizational skills, attention to detail and ability to prioritize multiple tasks in a fast-paced environment.
• The ability to frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.
• The ability to work a flexible schedule based on business need.

Benefits

• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Store discount
• Vision insurance